You have a right to return/cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the item/s from us. Please notify us in writing within seven working days stating that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a full refund excluding any delivery charge, providing the item/s are unused and in the original packaging.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your original purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.
How do I return furniture?
Please call our sales team on 01420 476876 (Monday - Friday 10am to 5.30pm) within 7 days of delivery to discuss the return of furniture items as we cannot accept the return of items that have been used or damaged since we delivered them. The item will need to be re-wrapped in the original packaging and we will need to make arrangements with you to collect it.
Furniture that’s been made to order cannot be returned unless they are faulty. Furniture items that have been purchased as ex-display from our shopping halls cannot be returned. This does not affect your statutory rights.